For teachers and staff. Get your school email, calendar and contacts on your iPhone or Android phone with the free Microsoft Outlook app. This guide is for staff whose school email is Microsoft 365 (Outlook). If your district uses Gmail, use the Gmail app instead.
Your school email and password. Use your full school email address.
Multifactor authentication (MFA) set up. If you have never set it up, follow Set Up Multifactor Authentication first.
New phone? Move Microsoft Authenticator to the new phone before you set up Outlook. Set Up Multifactor Authentication shows how.
Install Microsoft Outlook from the App Store (iPhone or iPad) or Google Play (Android), or scan the code on the card above. Check that the publisher is Microsoft Corporation.
Open Outlook and tap Add Account. If Outlook already shows your school email, tap Continue. If not, type your full school email address and tap Continue. If asked for the account type, pick Microsoft 365 or Exchange.
Sign in. Enter your school password on the Microsoft sign-in page and tap Sign in.
Approve the sign-in in Microsoft Authenticator, or enter the code from your text or call.
Allow notifications when Outlook asks, so new mail and meeting reminders show up. If Outlook offers to add another account, you can skip it.
Your email, calendar and contacts now sync to your phone. Outlook will ask you to sign in and approve again from time to time. That is normal.
Two short videos from Microsoft show installing Outlook and signing in with a work or school account. They were made for businesses, so a few screens may look a little different.
Find what you see, then try the fix next to it.
New phone, no approval prompt: Set up Microsoft Authenticator on the new phone first. Still have the old phone? Turn on backup in Authenticator and restore it on the new one. Old phone gone? Call the Help Desk.
Password not accepted: Use your full school email address. Changed your password lately? Use the new one. Forgot it? Call the Help Desk.
Sign-in keeps spinning or failing: Open your phone's web browser, go to office.com and sign in there first. Then go back to Outlook and try again.
Some emails are missing: Check the Other tab. Outlook sorts mail into Focused and Other. To see everything in one list, turn off Focused Inbox in Outlook settings.
Built-in Mail app won't connect: Mail setups that ask for a server name are blocked for security. Use the Outlook app instead.
If you can't approve sign-ins because your old phone is gone, call the Help Desk at 269-250-9280. We verify who you are over the phone before we reset your sign-in, so this can't be done through a ticket.
Your name and school email address
iPhone or Android, and whether it is a new phone
A screenshot or photo of any error
The best number to call you back
Never include your password
Call the Help Desk at 269-250-9280 or submit a ticket.
