For teachers and staff. Your school account doesn't move to a new phone by itself, even if you restore a backup. Add the new phone before you wipe or trade in the old one. It takes about 5 minutes and you need your computer and both phones.
Install the app on the new phone. Search the App Store or Google Play for Microsoft Authenticator (publisher: Microsoft Corporation).
Open Security info on your computer. Go to aka.ms/mysecurityinfo, sign in with your full school email, and approve the prompt on your old phone.
Add the new phone. Select Add sign-in method, then Microsoft Authenticator, then Next. On the new phone tap +, then Work or school account, then Scan QR code.
Approve the test. Type the 2-digit number from your computer into the new phone and tap Yes.
Remove the old phone. Back on Security info, select Delete next to the old phone. Now it is safe to wipe or trade it in.
No notification on the new phone? Open Authenticator, tap your school account, and type the 6-digit code shown there.
Call the Help Desk at 269-250-9280. We will confirm who you are and get you set up on the new phone in a few minutes.
Your new phone, with Microsoft Authenticator installed
A computer you can sign in on
A callback number
Never share your password or an Authenticator number with anyone, even someone who says they are IT.
