For teachers and staff. Try these steps before you send a Chromebook for repair. Most take a minute, and about a quarter of the Chromebooks sent to us turn out to be a charger, outlet or cart problem.
Check the charger and the outlet. Push the cable firmly into the Chromebook and the charging brick. Try the other charging port, a different outlet, or a charger you know works. In a cart, make sure the cart itself is plugged in and switched on.
Leave it plugged in for 30 minutes. A fully drained battery can look dead at first. On newer models the charging light only shows while it is charging.
Do a hard reset. With the charger plugged in, hold the Refresh key and tap Power. Let go of Refresh when the Chromebook starts. This does not erase anything.
Still dead? Send it for repair. Submit a Chromebook Repair Request and leave the device at your building's tech drop-off spot.
It is hot to the touch or smells like burning
The charging light blinks once and goes out
The battery dies within minutes of unplugging
The asset tag or serial number (sticker on the bottom)
The student's name, or the cart and slot number
What you already tried from the list above
Where you left the Chromebook
Call the Help Desk at 269-250-9280 or submit a ticket at support.swmitech.org.
