For teachers and staff using classroom iPads. Guided Access keeps an iPad locked to one app. If an iPad will not leave Guided Access, or freezes when a timed session ends, call us. We can usually release it remotely in a few minutes.
Triple-click the top button. On an iPad with a Home button, triple-click the Home button.
Enter the Guided Access passcode, or use Face ID or Touch ID if it is turned on.
Tap End in the top-left corner.
If a time limit was set, a message appears when time runs out. Triple-click, enter the passcode, then tap End.
Some iPads freeze in Guided Access, often right when a timed session ends, and the triple-click does nothing. Restarting it over and over usually does not help. Instead:
Find the asset tag on the back or case of the iPad (for example KRE-000000), or the serial number.
Call the Help Desk at 269-250-9280. We can release the iPad remotely, usually while you are on the phone.
If several iPads are stuck, have all the asset tags ready so we can release them together.
Write down which Guided Access passcode your iPads use and keep it somewhere staff can find it.
Keep a list of the asset tags for the iPads in your classroom.
Not urgent? Submit a ticket at support.swmitech.org with the asset tags and your room number.
Last updated October 2026. Maintained by SW MiTech.
