Avigilon Control Center Black Screen Troubleshooting Steps

If your camera tiles go black in Avigilon Control Center (ACC), try these two fixes in order. Most of the time, the first one does the trick.

Fix 1: Refresh the camera streams

1. Select Recorded in the upper-left corner.

2. Select Live to switch back. Your camera streams should refresh.

Fix 2: Switch your connection to WAN

1. Select the gear icon in the upper-right corner, then select Client Settings.

2. In the Client Settings window, select the Site Networking tab.

3. Select your site (district) from the list.

4. Set Connection Type to WAN, then select OK.

5. Drag your cameras back into your view.