Log into Service Desk

The Service Desk is how you get help from SWMiTech Technology Services. Submit a ticket for anything tech related, like a broken device, a login problem, or a request for new software, and our team will take it from there.

3 ways to reach the Help Desk. Service Portal at support.swmitech.org, best for submitting, tracking and updating tickets. Email support@swmitech.org from your work email. Phone 269-250-9280 for urgent issues that stop your work.

Step 1: Sign in to the Service Portal

Go to support.swmitech.org.
Select Single Sign-On.
Sign in with your work Microsoft account. If you are already signed in to Microsoft, the portal opens right away.

SWMiTech Service Portal sign-in page with the Single Sign-On button highlighted.

Step 2: Start a new ticket

On the portal home page, select Create a support ticket. You can also select New Ticket in the top-right corner from any page.

SWMiTech Service Portal home page with tiles for Create a support ticket, Access our Knowledge Base, and Request new hardware or software.

Step 3: Fill in the details

Subject: Describe the problem in a few words, for example "Projector in Room 12 won't turn on".
Description: Tell us what is happening, where, and when it started. You can add pictures and links.
Category and Subcategory: Pick the closest match so your ticket goes to the right team.
Select Create. You'll get a confirmation email with your ticket number.

New Ticket form with the Subject, Description, Category and Subcategory fields and the Create button highlighted.

Help us fix it faster checklist. What is happening, including the exact error message. Where you are: building, room number, and device or asset tag. When it started. Who is affected. Add a screenshot.

Check on your ticket

Select My Tickets on the left side of the portal to see your open and closed tickets. To add more information, open the ticket and add a note, or simply reply to any email about your ticket.

My Tickets page in the Service Portal listing your submitted tickets, with the My Tickets icon highlighted on the left.

Find answers on your own

Select Solutions on the left side of the portal to browse our growing library of how-to articles. You can also use the search bar at the top of the portal home page.

Solutions page in the Service Portal showing a list of how-to articles, with the Solutions icon highlighted on the left.

Need help right now?

For urgent issues that stop you from working, call the Help Desk at 269-250-9280. You can also email support@swmitech.org and a ticket will be created for you.

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