Student Can't Sign In to a Chromebook

For teachers and staff. Most Chromebook sign-in problems come down to the account, the Wi-Fi, or the Chromebook itself. The message on the screen tells you which one.

Wrong password or account not found

Look up the student in Bravo Student Lookup to confirm their username and password.
On the sign-in screen, type the full school email address, not just the username.
If another student's name is showing, click Add person and sign in fresh.
Still rejected? Submit a ticket and we will reset the password.

Cannot be verified on this network

The Chromebook could not reach Google to check the password. This is a Wi-Fi problem, not an account problem.

Check the Wi-Fi icon in the bottom corner of the sign-in screen and make sure it is connected.
Restart the Chromebook and try again.
Try from a different spot in the room.

If several Chromebooks in the same room show this message, submit a ticket with the room number. The wireless access point may need attention.

Account disabled or not allowed to sign in

New students get an account within about an hour after the front office enrolls them with a UIC and checks the AUP box. Students who left and came back may need their account turned back on.

Not in Bravo Student Lookup yet? Ask the front office to check the enrollment.
In Bravo but still disabled? Submit a ticket with the student's name and grade.

Chromebook says it is disabled or locked

IT can disable a Chromebook remotely, for example when it is reported missing. Only IT can turn it back on. Submit a ticket with the asset tag from the Chromebook, and we can usually re-enable it remotely.

What to put in your ticket

The student's name and grade (never their password)
The Chromebook's asset tag or cart and slot number
Your room number
A photo of the error message
Whether other students in the room have the same problem

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