Log into Service Desk

Signing In to the Web Portal

Navigate to https://support.swmitech.org/

Click "Single Sign-On, you will be redirected to sign in with your Microsoft Account. If you have already signed in, you will automatically sign into the portal.

Signing In to the Web Portal

Navigate to https://support.swmitech.org/

Click "Single Sign-On, you will be redirected to sign in with your Microsoft Account. If you have already signed in, you will automatically sign into the portal.

How to Submit an Ticket

Fill Out the Subject Line: Clearly state the issue or request in a few words.

Provide a Detailed Description: Describe the problem or request in detail. Include as much information as possible to help the IT team understand and address the issue efficiently. You can also add pictures and links to provide additional context.

Select a Category: Choose the appropriate category for your ticket to ensure it is routed to the right team.

Click Create: This will upload the ticket to our system. You will receive an automated email shortly afterwards. 

Checking Ticket Status and Updating

Click the My Tickets tab on the left hand side to see all active and closed tickets. You can update tickets with extra notes from the portal or via email.