Resource Central

Welcome! This page is your starting point for booking rooms and spaces at KRESA using Resource Central. You’ll find training resources, booking expectations, technology support guidance, and help contacts all in one place.

Start Here

If you are booking a room for the first time, start with the training resources below. If you already know how to reserve a room, review the Booking Expectations section for important information about service forms, technology support, room setup, and access requests.

Training Resources

Choose the resource that matches what you need to do in Resource Central.

• How to Create and Manage a Meeting in Resource Central

• How to Create and Manage Recurring Meetings in Resource Central

• How Outside Organizations Reserve Space at KRESA

Booking Expectations and Technology Guide

This guide applies to all KRESA staff using Resource Central in Outlook to reserve rooms and spaces at the KRESA Service Center, Career Connect Campus (CCC), West Campus, KRESA Commons, South Street, and WoodsEdge.

Review the guidance below before submitting a reservation. These expectations help make sure your room, technology, setup, and access needs are routed correctly.

Why this matters

Following the room booking process helps Facilities and Technology teams get the information they need to support your meeting, training, or event. When the reservation is completed correctly, the right teams can prepare the room, technology, beverages, access, or setup requested.

Know which rooms include services

Some reservable spaces are reservation-only, which means they do not include support services such as room setup, technology help, or beverages. These spaces will not have a service request form attached in Resource Central. Only rooms with an attached request form are eligible for additional services.

If your room has a service form

If the required service form is not completed in Resource Central, your meeting will default to self-service. That means Facilities and Technology staff will not be scheduled to provide assistance.

Without a completed form, support may not be scheduled for:

• Room setup or layout changes

• Beverages (coffee, pop, water)

• Custodial support

• Technology or AV support

• Door overrides or PIN access

Quick reminder:
No form attached = reservation only (no services available)
Form available but not completed = no services scheduled

How to book a room

All internal room reservations must be made using Resource Central in Outlook.

1. Open Outlook (classic, new, or web).

2. Create a new calendar meeting.

3. Add your room using Resource Central.

4. Complete the Room Booking Form in full, if one is attached.

5. Save or send the meeting.

Important: Do not use Outlook’s standard Add a Room search bar to reserve a meeting room. Even if it appears to work, it may only hold the room and does not always notify the Facilities or Technology teams of your meeting or event needs.

Technology, access, and support requests

• Technology support: Select Yes if you need help with AV, microphones, cameras, hybrid or virtual meetings, or displays.

• When technology support is selected, a Technology ticket is created automatically.

  • • Standard support hours: 7:30 a.m.–4:30 p.m.

    • After-hours support: 4:30 p.m.–9:00 p.m., available in designated rooms only, charged at $56/hour with a 1-hour minimum, and billed to the requesting department.

• Door override or PIN access: Selecting Yes in the room form does not create a ticket. You must also submit an FMX Door Override/PIN Request.

  • • Use the FMX request for door-hour changes at all buildings, after-hours PINs at the Service Center, and all CCC conference center PIN requests.

• We’re here to help and will do our best to support your meeting.

Room setup and beverage requests

Standard requests (more than 1 business day notice): Enter all room setup and beverage requests in Resource Central using the room’s order form. Requests must be submitted more than 1 business day before the meeting.

Examples of requests include: room layout changes, custodial setup needs, and coffee, soda, or water.

Last-minute requests (within 1 business day or less): The online ordering form is unavailable. Staff should reach out directly to their Facilities team member to check availability for assistance. Last-minute requests depend on availability and are not guaranteed.

Automatic buffer times

Buffer time refers to additional time included before and/or after a scheduled room reservation to allow for setup, cleanup, and potential overages. Reservations that are in rooms/spaces that do not have automatic buffer times should be scheduled to include sufficient buffer time to ensure the space is ready for use and to avoid conflicts with the next booking.

• KRESA Service Center: Conference Room G – no automatic buffer; Conference Room 52 – 15-minute automatic buffer; all other conference rooms – 30-minute automatic buffer.

• West Campus: Playgroup A and Playgroup B – 30-minute automatic buffer; all other spaces – no automatic buffer.

• Career Connect Campus: Conference Room D200 and E104 – 15-minute automatic buffer; Collaboration Studios A200, C203, and C204 – 15-minute automatic buffer; Conference Rooms F107C, F110, and F210 – 45-minute automatic buffer; classrooms and laptop carts – no automatic buffer.

• KRESA Commons, South Street and WoodsEdge: There are no automatic buffer times between room bookings. Please include extra time in your reservation as needed.

Need Help?

If you need help with Resource Central, reach out to support for assistance with booking questions and troubleshooting.

• Phone: 269-250-9280

• Email: support@swmitech.org

Outside organizations

All external reservations must be submitted through the existing Facility Reservation for Outside Entities Webpage. On that page, outside organizations can request a reservation, view room photos, see costs, and check availability. Facilities staff manage access, custodial support, and agreements. Staff must not reserve rooms for outside organizations.